Terms of sale of the skuponi.si web portal
In case you are with the received goods or. dissatisfied with the service, please contact us at firstname.lastname@example.org call us on 04 23-67-550 (Mon.-Fri. between 8 -12 and 14 -16 hours).
Qualitas d.o.o., Ljubljanska c. 24b, 4000 Kranj, liable for VAT, Ident. no. for VAT: SI65582934, no. entry in SRG 10239300, (hereinafter "the contractor") organizes, enables and carries out the mediation of promotional sales of goods and services in the name and on behalf of bidders, through the web portal SKUPONI, by agreeing with bidders for a limited, one-time promotional discount on their products or services. In doing so, it can be agreed with the bidders that the terms of sale apply only if the contractor manages to provide a pre-agreed minimum quantity of purchases of a particular product or service within a certain limited period of time.
The provider undertakes to provide the agreed promotional goods or services in the highest quality manner, taking into account quality standards, in the same or better way as it does in regular business with customers.
The bidder is responsible for material defects in the goods that appear within two years of receipt of the goods in accordance with ZVPot (Item 7b of Article ZbPot).
The Contractor is not the owner, nor does he own the products or services offered promotionally through its web portal, and therefore is not and cannot be held liable for any errors, deficiencies or any other problems that may arise in the delivery, use or performance offered. products or services. All of the above is the sole responsibility of the provider.
With the purchase - reservation of the offer, the buyer undertakes to pay the amount according to the chosen means of payment - with CREDIT, Moneta, credit or. payment card, PayPal or within 24 hours by transfer via UPN form.
In the event that the sale under special conditions is linked to the minimum quantity sold, the offer is successful if the minimum quantity of purchases of a certain product or service (reserved minimum number of coupons) specified for the offer is completed by the deadline. In case the offer fails, the card is not charged to the buyer or. the amount paid in advance is returned to him or the original state of the LOAN is restored to it.
To book the purchase of any product or service we offer, the customer must pre-register on the SKUPONI portal - open a user account. Opening a user account is essential to ensure easy access and printing of customer orders, invoices, review of past purchases and data editing.
After the successful completion of the promotional sale, the customer for each product purchased on the TOTAL portal or. service, receives a certificate in the form of a promotional coupon (hereinafter referred to as the coupon), which is issued in the name of the customer or. in the name determined by the buyer and which is available to the buyer below the stated value and in accordance with the conditions and rules of the contractor and the bidder participating in the promotional campaign.
All purchases made by the customer on the SKUPONI portal are stored on the portal in the "My COUPONS" section, which is available to the customer after logging in to the portal.
Coupons must contain the name of the customer or. name specified by the customer, label or certificate number (coupon ID), type and model of the product or service, deadline within which the buyer can, after the successful completion of the promotional sale, submit a request for delivery or use of the product or service, place and manner in which the customer can make a request for delivery or. use of the product or service and other information as necessary.
The owner and issuer of the coupon is the provider who is fully responsible for all injuries, illnesses, damage, claims, responsibilities and costs of the user or. customer.
The Contractor or Provider shall not be liable in any way for lost, stolen or otherwise misappropriated coupons.
Any attempt to use a coupon that does not comply with these terms and conditions will result in the invalidity of that coupon.
The coupon expires on the date stated on the coupon and cannot be renewed.
The Contractor provides a general guarantee given by the bidders. We do not offer or do not provide other so-called voluntary guarantees.
The right to a refund of the purchase price, warranty, material defects and incorrectly performed services is regulated in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text).
The deadline for resolving complaints is 45 days from the receipt of a complete application. If the complaint is not resolved within this time, the buyer is granted a 100% refund of the purchase price.
WITHDRAWAL FROM A DISTANCE CONTRACT
The buyer has the right to withdraw from the distance contract (cancel the purchase of the coupon) within 14 days of the purchase, without any reason, in case the coupon was not used by the service provider, according to the Consumer Protection Act Article 43.c.
The buyer has the right to initiate the procedure for returning the purchased product within 14 days of receiving the product, without stating a reason in accordance with Articles 43.č and 43.d of ZVPot. To do this, send it to the provider's address at your own expense. The buyer must notify the following in writing in writing about the intended return of the product (withdrawal from the contract) to the contractor by contact e-mail email@example.com the bidder to the bidder's email address specified in the bid. The buyer must enclose a completed letter withdrawal form.
The return shipment of the returned goods to the address of the bidder's company must be delivered within a further 14 days from the notification of the intended return. In case of withdrawal from the contract, the bidder must return all received payments for the returned goods as soon as possible, or no later than 14 days after receipt of the returned goods - by the same means of payment.
Products that are subject to return must be unused, undamaged and in the original undamaged packaging with all accompanying documentation. If the goods are not returned in the same (original) condition as was provided to the buyer at the time of sale, we reserve the right to compensation or to re-and this time irrevocable delivery of such goods to the buyer at his expense. The bidder is not obliged to accept redemption shipments or shipments that do not meet the bidder's general terms and conditions. All packages that will be sent to the provider's address with payment after collection or. as "postage is paid by the addressee", they will be rejected and returned to the sender at his expense.
Products purchased in the "Cash on delivery" method and sent to the buyer with a ransom, but not accepted or rejected by the buyer and returned to the seller, will be charged to the buyer in the amount of twice the postage cost according to the price list, in the form of invoice with 3 days .
Pursuant to Article 37 of the ZVPot, a product has a material defect if: it does not have the properties necessary for normal use, it does not have the properties necessary for special use for which the buyer buys it, which the seller knew or should have known, it does not have features and characteristics that have been explicitly or tacitly agreed or prescribed, or if the seller has handed over an item that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.
The material defect of the product is checked by comparing the product with another, faultless product of the same type and with the indications of the manufacturer and dealer on the item.
The buyer can claim a material defect by deciding to rectify the defect, replace the defective goods with the same faultless goods, partially refund the amount paid in proportion to the defect of the goods or refund the full amount paid.
The buyer must notify the e-mail address of the bidder specified in the bid that he wishes to claim a material error. He must write what material error the item has, attach a copy of the invoice and attach personal data (name, surname, address ...).
The buyer must notify the bidder of any material defect, together with a detailed description of it, within the statutory period and at the same time allow him to inspect the item. Due to a material defect, the consumer can complain about the defect to the provider within 2 months from the discovery of the material defect, or within 2 years when the goods were taken over by the buyer.
REFUND OF PURCHASE
In the event that the offer fails (the minimum quantity of purchases of a certain product or service is not made within the prescribed period), the amount on the card is not charged to the customers who made the payment with the payment card. to the buyer with the purchase price already paid by the contractor, within 14 days of receiving all the necessary information for the return (to the contractor's e-mail address firstname.lastname@example.org), returns the purchase price to their selected account, and the original credit balance is restored to the customers who have paid with the CREDIT. Upon the refund of the purchase price, the buyer does not bear any costs, as the buyer receives a refund of the full amount paid.
The buyer is entitled to a refund if the bidder has not delivered the goods or. was unable to perform the service within the specified period. In this case, the bidder returns the purchase price to the buyer within 14 days of receiving all the necessary information to return the purchase price (to the provider's e-mail address published in the offer). When returning the purchase price, the buyer does not bear any costs, as the full amount paid is returned to him.
The buyer is entitled to a refund of the purchase price or. part of the purchase price in case of a positively resolved complaint. When returning the purchase price, the buyer does not bear any costs, and the amount depends on the individual case and cannot exceed the value of the purchase. In this case, the bidder returns the purchase price to the buyer within 14 days from the day when the complaint was resolved or. 14 days from the receipt of all necessary information for a refund of the purchase price (to the provider's e-mail address published in the offer).
A refund is not possible for expired coupons, regardless of the reason. The expiry date is stated when the offer is published on the website under "notes" and on each coupon.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms of Qualitas d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving a consumer dispute that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The company Qualitas d.o.o, which deals with online sales or. online services in the territory of the Republic of Slovenia, here publishes an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
Kranj, December 6, 2018