Terms of sale of the online portal skuponi.net
In the event that with the received goods or If you are not satisfied with the service provided, please contact us at firstname.lastname@example.org or call us on phone number +386 41 758 933 (Mon.-Fri. between 9 - 11 a.m. and 2 - 4 p.m.).
Qualitas d.o.o., Ljubljanska c. 24b, 4000 Kranj, VAT liable, Ident. no. for VAT: SI65582934, no. registered in the SRG 10239300, (hereinafter "the contractor") organizes, facilitates and implements the mediation of the promotional sale of goods and services on behalf and at the expense of the providers, via the online portal SKUPONI, namely by agreeing with the providers for a time-limited, one-time promotional discount on their products or services. In this case, it can be agreed with the providers that the terms of sale apply only if the provider succeeds in ensuring a pre-agreed minimum quantity of purchases of a certain product or service within a certain limited period of time.
The provider undertakes to provide the agreed promotional goods or services in the best quality manner, taking into account the quality standards, in the same or better manner than it does in regular business with customers.
The provider bears responsibility for material defects in the goods that become apparent within two years from the acceptance of the goods in accordance with the ZVPot (Article 25b, Article 7 of the ZVPot).
The contractor does not own or own the products or services that it offers through its web portal, therefore it is not and cannot be responsible for any errors, omissions or any other problems that may arise in the delivery, use or performance of the offered products or services. The provider is solely responsible for all of the above.
By purchasing - reserving the offer, the buyer undertakes to pay the amount depending on the selected payment method - with CREDIT, Moneta/Valu, credit or payment card, PayPal or within 24 hours by transfer via UPN form.
After the successful completion of the sale, the customer for each product purchased on the SKUPONI portal or service, receives a receipt in the form of an invoice or coupon (if it is, for example, a massage service, etc.), which is issued in the name of the customer or to the name specified by the buyer and which is available to the buyer below the stated value and in accordance with the terms and conditions of the contractor and provider participating in the promotional campaign.
All purchases made by the buyer on the SKUPONI portal are stored on the portal in the "My PURCHASES" section, which is available to the buyer after logging into the portal.
Coupons must contain the customer's name or name specified by the buyer, mark or certificate number (coupon ID), type and model of the product or service, time limit within which the buyer can submit a request for delivery or the use of the product or service, the place and the way in which the buyer can place a request for delivery or use of the product or service and other data, if necessary.
The owner and issuer of the coupon is the provider, who is fully responsible for all injuries, illnesses, damages, claims, responsibilities and costs of the user or customer.
The contractor or provider is not responsible in any way for lost, stolen or otherwise misappropriated coupons.
Any attempt to use a coupon that does not comply with these terms and conditions will result in the voiding of that coupon.
The coupon expires on the date stated on the coupon and cannot be extended.
The contractor guarantees the general guarantee given by the providers. We do not offer or guarantee other so-called voluntary guarantees.
The right to a refund of the purchase price, warranty, material defects and improperly performed services are more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).
The deadline for resolving complaints is 45 days from the receipt of a complete application. If the complaint is not resolved within this time, the buyer will be granted a refund.
WITHDRAWAL FROM A DISTANCE CONTRACT
The buyer has the right to withdraw from the distance contract (cancel the purchase) without reason within 14 days of the purchase, if the item has not been used or the coupon was not used at the service provider, according to Article 43c of the Consumer Protection Act.
Within 14 days of receiving the product, the buyer has the right to start the procedure for returning the purchased product, without giving a reason, in accordance with Article 43.č and 43.d of the ZVPot. You do this by sending it to the provider's address at your own expense. About the intended return of the product (withdrawal from the contract), the buyer must notify in writing in advance: the contractor at the contact e-mail email@example.com the provider to the provider's email address, which is stated in the offer. The buyer must attach a completed form to the letter contract withdrawal form.
The return shipment of returned goods to the address of the provider's company must be sent within a further 14 days from the notification of the intended return. In case of withdrawal from the contract, the provider must return all payments received for the returned goods as soon as possible, or at the latest within 14 days after receiving the returned goods - with the same means of payment.
Products subject to return must be unused, undamaged and in the original undamaged packaging with all accompanying documentation. If the goods are not returned in the same (original) condition as they were provided to the buyer at the time of sale, we reserve the right to compensation or to re-delivery of such goods to the buyer at his expense. The provider is not obliged to accept shipments with a ransom or shipments that do not correspond to the provider's general business conditions. All packages that will be forwarded to the provider's address by cash on delivery or as "postage paid by addressee", they will be rejected and returned to the sender at his expense.
Products that are purchased in the "Collection" method and sent to the buyer with a ransom, but are not collected or are rejected by the buyer and are returned to the seller, will be billed to the buyer in the amount of twice the cost of postage according to the price list, in the form of an invoice with a payment term of 3 days .
Pursuant to Article 37 of the ZVPot, the product has a real defect if: it does not have the properties required for normal use, it does not have the properties required for the special use for which the buyer is buying it, which the seller was aware of or should have been aware of, does not have the characteristics and features that have been expressly or tacitly agreed or prescribed or, if the seller has delivered an article that does not match the sample or model, unless the sample or model has been shown only for the purpose of notification.
The material defect of the product is checked by comparing the product with another, flawless product of the same type and with the manufacturer's and dealer's indications on the item.
The buyer can assert an actual defect by deciding to correct the defect, exchange the defective product for the same flawless product, partially refund the amount paid in an amount proportional to the defect in the product, or refund the entire amount paid.
The buyer must notify the provider's email address listed in the offer that he wants to claim an actual error. He must write what actual defect the item has, attach a copy of the invoice and add personal information (name, surname, address...).
The buyer must notify the provider of any material defect, together with a precise description of it, within the statutory deadline and at the same time allow him to inspect the item. In the case of a material defect, the consumer can complain about the defect to the provider within 2 months from the discovery of the material defect, or within 2 years after the goods were taken over by the buyer.
REFUND OF PURCHASE
The buyer is entitled to a refund if the supplier did not deliver the goods or could not perform the service within the specified period. In this case, the provider returns the purchase price to the buyer within 14 days of receiving all the necessary information for the refund (to the provider's e-mail address, which is published in the offer). When returning the purchase price, the buyer does not bear any costs, as the entire amount paid is returned to him.
The buyer is entitled to a refund of the purchase price or part of the purchase price in case of a positively resolved complaint. When returning the purchase price, the buyer bears no costs, but the amount depends on the individual case and cannot exceed the purchase value. In this case, the provider returns the purchase price to the buyer within 14 days from the day the complaint was resolved or 14 days from the receipt of all necessary information for a refund (to the provider's e-mail address, which is published in the offer).
Refunds are not possible for coupons that have expired, regardless of the reason. The validity period is indicated when the offer is published on the website under "notes" and on each coupon.
OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms of Qualitas d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
The company Qualitas d.o.o., which deals with online sales or online services in the territory of the Republic of Slovenia, on this site publishes an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
Kranj, 27 March 2022