Terms of sale of the web portal



In case you have received the goods or please feel free to contact us info@qualitas.sior call us at the telephone number 04 23-67-550 (Mon-Fri between 8-12 and 14 -16 hours).



Qualitas d.o.o., Ljubljanska c. 24b, 4000 Kranj, VAT payer, Ident. no. VAT: SI65582934, no. the entry in SRG 10239300 (hereinafter referred to as the "Contractor") organizes, facilitates and implements the distribution of promotional sales of goods and services on behalf and at the expense of providers, via the SKUPONI web portal, in such a way that it arranges with the providers for a limited, a promotional discount on their products or services. In doing so, it may be agreed with the suppliers that the conditions of sale apply only in the event that the contractor succeeds within a certain limited period of time to provide a pre-agreed minimum amount of completed purchases of a particular product or service.


The Tenderer undertakes to provide the agreed promotional merchandise or service in the best quality manner, taking into account the quality standards, in the same or better way as it does in regular business with customers.


The Tenderer shall be liable for actual defects in goods that appear within two years of the receipt of goods in accordance with the ZVPot (Article 7, Item 25b of the ZVPot).


The Contractor is not the owner, nor does he own the products or services he promotes through his web portal, and therefore he is not and can not be held liable for any errors, defects or any other problems that may arise upon the delivery, use or performance offered products or services. For all of them, the sole supplier is solely responsible.


With the purchase - the reservation of the offer, the buyer undertakes to pay the amount according to the chosen payment method - with CREDIT, Moneta, credit / a payment card, PayPal or within 24 hours with a transfer via UPN form.


In the event that the sale under the conditions of the action relates to the minimum quantity sold, the bid is successful if, after the expiry of the deadline, the minimum quantity of purchases for a particular product or service (reserved minimum number of coupons) is determined for the offer. In the event that the offer fails, the card is not charged to the customer. the amount paid in advance is returned to him / her. the original status of KREDIT is established.


In order to reserve the purchase of any product or service we offer, the customer must first register on the SKUPONI portal - open a user account. The opening of a user account is essential to ensure easy access and printing of customer orders, invoices, past purchases and data editing.



After the successful completion of the promotional sales, the buyer for each on the SKUPONI portal purchased the product or the product. service, it receives a certificate in the form of a promotional coupon (hereinafter referred to as a coupon), issued on behalf of the buyer or seller. to the name determined by the buyer, which is available to the buyer below the stated value and in accordance with the terms and conditions of the contractor and tenderer participating in the promotional campaign. 


All purchases made by the customer on the SKUPONI portal are kept on the portal under the "My KUPONI" section, which is available to the buyer after registration on the portal.


Coupons must include the name of the buyer or name designated by the buyer, mark or the certificate number (coupon ID), the type and model of the product or service, the period within which the buyer can lodge a delivery request after the successful completion of promotional sales. the use of a product or service, the place and the way in which the buyer can place a delivery request, use of the product or service and other data, if necessary.


The owner and the issuer of the voucher is the provider who is fully responsible for all the injuries, illnesses, damages, claims, liabilities and costs of the user or the user. buyer.


The provider or provider is not in any way responsible for lost, stolen or otherwise disposed of coupons.


Any attempt to use a coupon that does not comply with these terms and conditions will result in the invalidity of this coupon.


The validity of the voucher shall expire on the date indicated on the voucher and can not be renewed.



The contractor provides a general warranty provided by tenderers. Other so-called voluntary guarantees are not offered or guaranteed.


The right to repayment of the purchase, warranty, material errors and incorrectly performed services is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).


The deadline for resolving complaints is 45 days from the receipt of the complete application. If the complaint is not resolved within this time, the buyer will receive a 100% refund.



The buyer has the right to withdraw from the distance contract within a period of 14 days from the completed purchase (cancel the purchase of the voucher), in the event that the coupon was not used with the service provider, according to the Consumer Protection Act 43c.


Within 14 days of receipt of the product, the buyer has the right to initiate the procedure for the return of the purchased product, without giving a reason in accordance with articles 43.č and 43.d of the ZVPot. This is done by sending it at your own expense to the address of the provider. The purchaser must notify the intended return of the product (withdrawal from the contract) in writing: the contractor to the contact e-mail info@skuponi.siand the provider to the provider's email address, which is indicated in the offer. The letter must be completed by the buyer withdrawal form.


A return shipment of returned goods to the address of the tenderer's business must be submitted within a further 14 days from the message of the intended return. In the event of withdrawal, the tenderer shall, as soon as possible, or no later than 14 days after receipt of the returned goods, return all received payments for the returned goods - with the same payment instrument.


Products subject to refund must be unused, undamaged and in original undamaged packaging with all attached documentation. If the goods have not been returned in the same (original) condition as were sold to the buyer at the time of sale, we reserve the right to compensation or to repeatedly and irrevocably deliver such goods to the buyer at his expense. The Bidder is not obliged to accept shipments with ransom or shipments that do not correspond to the General Terms and Conditions of the Operator. All packages that will be delivered to the provider's address with a payment on delivery or as "postage paid by the addressee" will be rejected and returned to the sender at his expense. 


Products purchased in the "After delivery" mode and sent to the buyer with ransom are not accepted or rejected by the buyer and returned to the seller, will be charged to the buyer at the rate of twice the cost of postage at the price list, in the form of an invoice with a payment deadline of 3 days .



In accordance with Article 37 of the ZVPot, the product has a material error if: it does not have the characteristics necessary for normal use, it does not have the characteristics necessary for the particular use for which the buyer buys it, which was known to the seller or should have known to it, it does not have any features or features that were explicitly or implicitly agreed or prescribed, or if the seller delivered an item that did not match the pattern or model unless the sample or model was shown only for notification.


The actual product error is checked by comparing the product with another, flawless product of the same type and with the information provided by the manufacturer and trader on the item.


The buyer can enforce a real mistake by choosing to correct the error, replace the defective goods with the same impeccable goods, partly repay the amount paid in the amount in proportion to the defect of the goods or the repayment of the total amount paid.


The buyer must inform the bidder, indicated in the offer, that he wishes to claim a real error on the e-mail address of the bidder. It must write down what kind of error the article has, attach a copy of the invoice and attach personal information (name, surname, address ...).


The buyer must inform the tenderer of any material error, including the exact description thereof, within the legal deadline, and at the same time allow the article to be reviewed. From the point of factual error, the consumer can advertise the error with the provider within 2 months of the detection of a material error, or within 2 years when the goods were taken over by the buyer.  



In the event that the bid fails (within the prescribed deadline, the minimum quantity of purchases for a specific product or service is not completed), the customers who have made the payment with the payment card do not charge the amount on the card, to buyers who have already paid the cost of the contractor, within 14 days from receipt of all necessary information for the refund (to the email service providers, the refund is returned to their selected account, and the customers who paid with KREDIT will be restored to the original status of KREDITA. At the refund of the purchase price, the buyer does not bear any costs, as the buyer receives the full amount paid up.


The buyer is entitled to the refund of the purchase price if the bidder has not delivered the goods or he was unable to provide the service within that time limit. In this case, the Bidder returns the buyer within 14 days from the receipt of all necessary data for the refund of the purchase price (on the email provider, which is published in the offer). At the refund of the purchase price, the buyer does not incur any costs, as the full amount paid is returned to him.


The buyer is entitled to a refund of the purchase price or part of the purchase price in the case of a positive settlement of the claim. When refunding the purchase, the buyer does not bear any costs, and the amount depends on the individual case and can not exceed the value of the purchase. In this case, the Bidder returns the buyer within 14 days from the day the complaint was resolved or, 14 days from the receipt of all necessary information for the refund of the purchase price (to the email providers, the address that is published in the offer).


Refunds can not be made for coupons that have expired, regardless of the reason. The validity period is indicated when the bid is published on the website under the "notes" and on each coupon.



In accordance with the legal standards Qualitas d.o.o. it does not recognize any contractor for out-of-court settlement of consumer disputes as the consumer responsible for resolving a consumer dispute that the consumer could launch under the Out-of-Court Consumer Dispute Resolution Act.


Qualitas d.o.o, which deals with online sales online services in the RS, publishes an electronic link to the online consumer disputes (SRPS) platform. The platform is available to consumers on the link:


The aforementioned regulation is derived from the Law on Out-of-Court Consumer Dispute Resolution, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.



Kranj, 6 December 2018


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Qualitas d.o.o.
Ljubljanska cesta 24b
4000 Kranj

Customer Support: 04 2367 550
between 8 - 16 hours



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