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Frequently Asked Questions

 

Mobilna

What should I do when I buy and pay for a coupon?

Procedures for acceptance of goods or. services are different and are always described in the individual offer in Terms of use of the coupon, in the right frame below the main image.

There is no need to do anything with the Qualitas coupon provider and the provider will automatically send the product to the address you specified when purchasing or. will inform you that you can come search for it, in case you have chosen a personal pick-up.

For other providers, redeem the coupon by entering the COUPON CODE, which you can get at the link after registering on the website. My couponsand your DELIVERY ADDRESS (name, surname, street and house number, postal code and place), together with the annotation "ZA SKUPONI.SI", send to the provider's e-mail address, or in case of personal collection of the product or. before performing the service, give the provider a printed coupon with a code.

In certain cases, it is mandatory to fill in the online order form, which in such a case is specified in the terms of use of the coupon.

What do I do if I register on the portal and do not receive a confirmation email?

If you do not receive a confirmation email within a few minutes (up to 10 minutes), please contact us at info@skuponi.sifrom the e-mail address from which you registered on our portal, and briefly describe the problem.

What do I do if I don’t find myself on the portal and don’t know how to make a purchase?

You can read user help instructions at "How to buy"or call us on weekdays between 9 am and 12:30 pm or 1:30 pm and 4 pm on tel. number 04 2367 550.

Can I pay for multiple purchases made with UPN with just one payment slip?

You can. Just enter all the numbers of purchases made in the reference.

What is a coupon code, or is it a coupon ID?

Yes, the coupon code is the coupon ID that you can find in your active coupon in the "My COUPONS" section on our spl. portal.

As a legal entity, can we purchase products and services on your website? Can we register as a legal entity?

Yes, you can choose to register a legal entity during the registration process.
To pay, select UPN and transfer the money from your company transaction account. When ordering product delivery or. inform the provider who will issue you the appropriate invoice during the service.

Among my coupons, I have a reserved coupon that I would like to delete because the transaction was unsuccessful during payment. Can you delete it or can I delete it?

In such a case, the coupon remains reserved and its status does not change. The user does not have to do anything. The coupon is automatically deleted within two weeks after the offer expires.

How can I print my coupon?

After registration (https://www.skuponi.si/prijava/) you go to the section "My coupons". There is an icon - a graphic symbol - of the printer on your active (paid and not yet redeemed) coupon (between the icons for QR code and Give). After clicking on this icon, the contents of the coupon open in a new window. By right-clicking anywhere in the new window, a browser selection menu opens, where you select the Print option. Print and follow the dialogue to the end.

Where do I change my password?

After logging in to our portal, click on the "Change data" button in your profile and make the change.

How do I unsubscribe from receiving messages?

After registration (https://www.skuponi.si/prijava/) click on the button "Change data"and uncheck the option "I want to receive electronic news". At the end of the change, save it by clicking the button "Save".

You can also unsubscribe by clicking on the link STOP, located at the end of each of our advertising emails.

How is postage calculated when buying several items from one provider?

Postage at Qualitas is added according to the total weight of the selected items. If e.g. for the first purchase, postage in the amount of € 4 is charged, for the second consecutive purchase, e.g. € 1 or € 0 - only the amount of postage is taken into account for the difference in additional weight for each subsequent purchase.

If I am not satisfied with the product - can I return it?

You can return the product within 15 days of purchase, with orig. packaging, without signs of use.

Why can't I put more products in the cart?

The providers of the items that the customer puts in the cart can be different. Therefore, this is disabled. The buyer can buy several items in successive purchases. If they are from the same provider, the cost of postage is charged by total weight and not by individual purchase.

Hello, can toys be shipped out if buy some now? coronavirus (COVID-19) Looking for 80 toys.

In times of COVID-19 quarantine we are operational and items are distributed as usual.

Can't find the answer? Ask us.

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Every day we prepare for you attractive and accessible offers of products and services with discounts of up to 90%. Treat yourself to travel, wellness, spa and fitness, cuisine, cultural and sporting events, theater performances, concerts, language courses and education at group prices, with quantity discounts.

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Qualitas d.o.o.
Ljubljanska cesta 24b
4000 Kranj

Help for users: 04 2367 550
between 8 am and 4 pm

e-mail: info@skuponi.si

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